Moen Faucets - Customer serive is horrible, website lies

3 of 26 Moen Faucets reviews

Your website lists hours on Saturday.The green light is on showing it is open, yet when I call during the hours listed I am told you are only open Monday thru Friday.

I work all week. How is that going to help me. Currently all my faucets are Moen. After this I would never recommend Moen to ANYONE.

I brought a Kitchen faucet 4 years ago. It is now leaking. No where on the faucet is the model listed. I took pictures and brought it to both Home Depot and a plumbing supply house.

They told me I had to call Moen. Since Moen lies on their web page about having Saturday hours and tells you that you need to be near your faucet to get help I am screwed.

Thanks for nothing Moen.Will never buy your products again!

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
Website
Warranty
Product or Service Quality
Customer service
Diversity of Products or Services
Value for money
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  • What I liked
    • Style and look
  • What I disliked
    • Moen quality and warranty

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$289
Product or service
Review category
Building Products
review #937071 by

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3 of 26 Moen Faucets reviews
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