Moen Faucets - Customer serive is horrible, website lies

6 of 29 Moen Faucets reviews

Your website lists hours on Saturday.The green light is on showing it is open, yet when I call during the hours listed I am told you are only open Monday thru Friday.

I work all week. How is that going to help me. Currently all my faucets are Moen. After this I would never recommend Moen to ANYONE.

I brought a Kitchen faucet 4 years ago. It is now leaking. No where on the faucet is the model listed. I took pictures and brought it to both Home Depot and a plumbing supply house.

They told me I had to call Moen. Since Moen lies on their web page about having Saturday hours and tells you that you need to be near your faucet to get help I am screwed.

Thanks for nothing Moen.Will never buy your products again!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Diversity of Products or Services
Price Affordability
Value for money
Customer service
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product or Service Quality

  • What I liked
    • Style and look
  • What I disliked
    • Moen quality and warranty

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Review category
Building Products
review #937071 by

Author wants to be contacted by the company. Learn more

Had an experience with Moen Faucets? Submit review ›
Helpful? 0 Yes 0 1 No 1
Had the same issue 0 Yes 0
6 of 29 Moen Faucets reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Moen Faucets. However, many companies do monitor reviews on our site.

You were reading a complaint about Moen Faucets.
Filing a new complaint about